Privacy Policy

This privacy policy explains how we use any personal data that we collect from your use of our website.

What do we collect

When registering or placing an order online we collect the information required to contact you (name, phone number, email address) and ensure that any order placed can be processed and successfully sent to the intended recipient (billing and delivery address information).

When signing up to our newsletters without registering we will also gather your name and email address.

Anonymous website usage is gathered using cookies. For more information on cookies as well as an exhaustive list of cookies we collect see the Cookies section.

How we use the information

We collect information to allow us to process your order and send it to the recipient correctly. In addition, if you have signed up for our newsletters then we will use your email contact details to send you regular emails containing promotions, new releases and deals.

We will not share your information for marketing purposes outside of Pago Wines.

During the processing of your order we may send your details to payment processors and their associated credit and fraud check agencies.

Please note that we retain data for as long as is legally or legitimately required after which point it is securely destroyed.


If you have opted in to our email newsletters then we will send you regular newsletters containing new releases, deals and news. Please note that email information will be passed to our email platform, Mailchimp, to ensure it gets to your email address correctly. You have the right to opt out of any email marketing at any time. To do this please send an email to from the email address that you would like removed from our marketing database or unsubscribe directly from the email.

Access to information and corrections

You have the right to request any information that we hold about you. If you would like a copy of the information that we hold about you please contact us by email at or write to us at Pago Wines Limited, GDPR Enquiries, 4 Swanfield, Bonnington Road, EH6 5RX. Please be aware that there may be a small admin charge in cases of large or complex data requests.

Whilst most personal data can be amended on your My Account page after logging in you may also ask us to amend or remove any data that is incorrect.


Cookies are small files that ask to be placed on your computer’s hard drive. If you agree, the file is added and the cookie helps collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. A cookie in no way gives us access to your computer or any personal information about you.

You can set your browser not to accept cookies and the website can tell you how to do this and also how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other Websites

Our website occasionally contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 4 March 2021.

How to Contact Us

Please contact us if you have any questions about our privacy policy or information we hold about you.

By email -

Or write to us at Pago Wines Limited, GDPR Enquiries, 4 Swanfield, Bonnington Road, EH6 5RX.